Refund & Returns Policy

Last updated: 10 September 2026

At Lala Sport, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we will do our best to resolve it fairly and promptly.

1. Change-of-Mind Returns

We accept change-of-mind returns within 14 days of receiving your order, provided that:

• The item is unused and in its original condition.

• The item is in its original packaging, where applicable.

• All tags, labels and accessories are included.

• The item is not damaged, marked, personalised or altered.

• The item is suitable for resale.

Return postage for change-of-mind returns is the customer's responsibility.

Once we receive and inspect the returned item, we will confirm whether it meets our return requirements.

2. Faulty or Damaged Products

If you receive an item that is faulty, damaged or defective, please contact us as soon as possible.

Please provide:

• Your order number.

• A description of the issue.

• Photos or videos showing the problem, where appropriate.

If the product is confirmed to be faulty or damaged, Lala Sport will provide an appropriate remedy in accordance with your rights under Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

Where applicable, Lala Sport will cover reasonable return postage costs for faulty or incorrect items.

3. Incorrect Item Received

If you receive an item that is different from what you ordered, please contact us before returning it.

We will arrange the appropriate solution and, where applicable, cover the reasonable cost of returning the incorrect item.

4. Cricket Bats and Sporting Equipment

Cricket bats, shoes, protective equipment and other sporting products must be returned unused and in their original condition for change-of-mind returns.

Cricket bats that have been knocked in, used, faced with a ball, taped, modified or otherwise altered may not be eligible for a change-of-mind return.

Products showing signs of use, wear, damage or modification may only be eligible for a remedy where the issue is covered by Australian Consumer Law or the manufacturer's warranty.

5. Sale and Clearance Items

Sale and clearance items may be subject to additional return conditions.

However, nothing in this policy excludes or limits your rights under the Australian Consumer Law.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be processed to the original payment method.

Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Original shipping charges are generally non-refundable for change-of-mind returns.

7. Exchanges

If you would like to exchange an item, please contact us within 14 days of receiving your order.

Exchanges are subject to product availability and the item meeting our return conditions.

If the requested replacement is unavailable, we may offer a refund or another suitable option.

8. Items Not Eligible for Change-of-Mind Returns

We may not accept change-of-mind returns for items that:

• Have been used or worn.

• Have been damaged after delivery.

• Have been modified, personalised or altered.

• Are missing original packaging, tags or accessories.

• Are no longer in a resalable condition.

• Were purchased specifically as a customised or personalised product.

This does not affect your rights under Australian Consumer Law.

9. How to Request a Return

To request a return, please contact us with:

Order number:
Product name:
Reason for return:
Photos (if applicable):

Please contact us before sending any item back so we can provide the appropriate return instructions.

10. Australian Consumer Law

Lala Sport complies with the Australian Consumer Law (ACL).

Our return policy does not remove or restrict any rights you may have under the ACL. If a product has a major problem, or otherwise does not meet the consumer guarantees required by law, you may be entitled to a refund, replacement or other remedy.

For more information about your consumer rights, visit the Australian Competition and Consumer Commission (ACCC) website.

11. Contact Us

If you have any questions about returns or refunds, please contact us through the contact details provided on our website.

Lala Sport
Australia

Email: info@lalasport.com.au