Terms & Conditions

Last updated: 10 September 2026

Welcome to Lala Sport. By accessing or using our website and purchasing products from us, you agree to be bound by these Terms & Conditions.

Please read these terms carefully before using our website or placing an order.

1. About Lala Sport

Lala Sport is an Australian online sports retailer offering cricket and sporting equipment, apparel, footwear and related products.

Throughout these Terms & Conditions, "Lala Sport", "we", "us" and "our" refer to Lala Sport.

"Customer", "you" and "your" refer to any person who accesses our website or purchases products from us.

2. Using Our Website

You agree to use our website only for lawful purposes and in a way that does not:

• Breach any applicable Australian or international law.

• Attempt to gain unauthorised access to our website or systems.

• Interfere with the operation or security of our website.

• Copy, reproduce or misuse our website content without permission.

• Use our website for fraudulent or unlawful activities.

We reserve the right to restrict or terminate access to our website where we reasonably believe these terms have been breached.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.

However:

• Product colours may vary depending on your device or screen.

• Product images may be for illustration purposes.

• Manufacturers may change product specifications, packaging or designs without notice.

• Minor differences between product images and the product received do not necessarily constitute a defect.

We do not guarantee that all information displayed on the website will always be completely accurate, current or error-free.

Nothing in these terms limits your rights under the Australian Consumer Law.

4. Prices

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

Prices may change without notice.

We reserve the right to correct pricing errors, product descriptions or other website errors. If an order has been placed based on an obvious pricing error, we may contact you to confirm whether you would like to proceed at the correct price or cancel the order.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation email does not necessarily mean that your order has been accepted. We reserve the right to accept or decline an order for reasonable reasons, including:

• Product availability.

• Pricing or website errors.

• Suspected fraudulent activity.

• Incorrect customer or delivery information.

• Other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will provide an appropriate refund.

6. Payment

Payment must be received before an order is dispatched unless otherwise agreed by Lala Sport.

We may accept payment methods displayed at checkout, including credit/debit cards and other payment methods made available through our payment providers.

Payment processing may be handled by third-party payment providers. We do not store complete payment card details on our own systems.

7. Shipping and Delivery

We aim to dispatch orders within the timeframe stated on our website or communicated to you.

Delivery times are estimates and may be affected by circumstances outside our control, including:

• Courier delays.

• Weather events.

• Public holidays.

• Transport disruptions.

• Incorrect or incomplete delivery information.

• Other unforeseen circumstances.

Once an order has been handed to the delivery carrier, delays caused by the carrier are outside our direct control.

You are responsible for providing accurate delivery information when placing your order.

8. International Orders

Where international shipping is available, the customer is responsible for ensuring that the purchased products can legally be imported into the destination country.

International customers may be responsible for customs duties, taxes, import charges or other fees imposed by the destination country.

These charges are not controlled by Lala Sport.

9. Returns, Refunds and Exchanges

Our returns and refunds are handled in accordance with our Refund & Returns Policy.

Nothing in our returns policy or these Terms & Conditions excludes, restricts or modifies any rights you have under the Australian Consumer Law.

10. Faulty or Incorrect Products

If you receive a product that is faulty, damaged or different from what you ordered, please contact us as soon as possible.

We may request photographs, videos or other information to help assess the issue.

Where a product has a problem covered by Australian Consumer Law, you may be entitled to a repair, replacement, refund or another appropriate remedy depending on the circumstances.

11. Cricket Bats and Sporting Equipment

Some sporting products, particularly cricket bats, require appropriate care and use.

Lala Sport is not responsible for damage caused by:

• Incorrect use.

• Failure to follow manufacturer care instructions.

• Normal wear and tear.

• Accidental damage.

• Modifications or alterations made after purchase.

• Use of equipment outside its intended purpose.

This does not affect your rights where the product has a fault covered by Australian Consumer Law.

12. Availability

Products displayed on our website are subject to availability.

If an item becomes unavailable after you place an order, we may contact you to offer an alternative, delay dispatch until the item becomes available, or provide a refund where appropriate.

13. Intellectual Property

All content on the Lala Sport website, including but not limited to:

• Logos.

• Brand names.

• Images.

• Product descriptions.

• Graphics.

• Website design.

• Text.

• Videos.

• Software.

is owned by or licensed to Lala Sport or the relevant rights holder.

You may not reproduce, modify, distribute, publish or commercially use our website content without our prior written permission, except where permitted by law.

Third-party brand names, trademarks and product images remain the property of their respective owners.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, delivery services or other external services.

We are not responsible for the content, security, availability or privacy practices of third-party websites.

Your use of third-party services may be subject to their own terms and conditions.

15. Website Availability

We aim to keep our website available and operating correctly, but we do not guarantee that the website will always be:

• Available.

• Uninterrupted.

• Error-free.

• Free from viruses or other harmful components.

We may temporarily suspend or modify the website for maintenance, upgrades or other operational reasons.

16. Limitation of Liability

To the maximum extent permitted by law, Lala Sport will not be liable for losses that are indirect, incidental or consequential and that arise from your use of our website or products.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited, including rights and remedies available under the Australian Consumer Law.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By placing an order, you agree that we may use the information you provide for purposes including processing your order, arranging delivery, contacting you about your order and providing customer support.

18. Promotions and Discount Codes

Promotional offers, discount codes and special pricing may be subject to additional conditions.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash.

• Only one discount code may be used per order.

• Discount codes may have expiry dates.

• Some products may be excluded from promotions.

• We reserve the right to withdraw or modify promotions where permitted by law.

19. Errors and Corrections

We reserve the right to correct typographical errors, inaccuracies, pricing errors, product information and other website errors.

If an error affects an order you have placed, we will contact you and provide an appropriate option where required.

20. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on this page with the relevant "Last updated" date.

Your continued use of our website after changes are published constitutes acceptance of the updated terms, to the extent permitted by law.

21. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any disputes will be subject to the applicable courts and laws of New South Wales, Australia, subject to any rights you may have under Australian Consumer Law.

22. Australian Consumer Law

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under the Australian Consumer Law.

If there is any inconsistency between these Terms & Conditions and a mandatory right or remedy under Australian law, the mandatory legal right or remedy will prevail.

23. Contact Us

If you have any questions about these Terms & Conditions, your order or our products, please contact Lala Sport through the contact details provided on our website.

Lala Sport
Australia